We realize you will likely have questions related to our re-opening from the Corona-virus pandemic. We are following guidance received by the state authorities, and will try to answer questions. The below can change daily so check back. The below mandates apply to CONNECTICUT clubs only at this time.
|All Club Fitness staff will be required to wear a mask while inside the club—please do not ask a team member to remove their mask. Per state guidelines, members and guests will also be required to wear masks throughout the facility, including in the locker rooms, and maintain SIX feet of distance from other guests at all times. During vigorous exercise routines you may temporarily remove your mask, but TWELVE feet of distance must be maintained from any other guest while not wearing a mask. Masks must fully cover your nose and mouth.|
|Occupancy limits are reduced to 50%. Actual limits will vary by location. If we need to deny entry based on capacity, members will not be allowed to wait inside the club or in lobby areas.
Distancing must be followed. Members must maintain at least SIX feet between themselves and any other person, including those you come to the gym with. Spotting another member is not permitted.
For Personal Training, we will adhere to the required SIX feet of distancing during one-on-one sessions, eliminate any physical contact, and masks will be required for both trainer and the member. For vigorous activities where a mask may difficult to wear, the trainer will assure 12 feet of distance is maintained from all persons so the member can remove their mask during that activity.
|Acrylic barriers will be installed at all our our front desk counters at both the check-in and sale terminals. We ask that you refrain from lengthy discussions with staff when not related to your account or a purchase.
All members will check-in at the front desk using their scan card to maintain a touch-less check-in. You will certify that you are healthy, and read and agree to our posted assumption of risk and wavier of liability.
Check-In to the club, either by scanning your card or asking staff to check you in, is your acknowledgment that you are healthy and that you accept those terms.
|Members will receive their own spray bottle and one cleaning cloth upon entry and are asked to disinfect the surfaces on any equipment used during their workouts. Cleaning bottles and cloths will be returned when you leave. Bottles will be sanitized and cloths will be laundered with bleach before re-use. Non-Touchless paper towel dispensers will not be available.|
|Hand Sanitizer dispensers will be available in most areas.|
|The gym floor and cardio areas will be available for use. Certain equipment may be blocked from use to allow for 6 feet of distancing. Try keeping at least one machine or bench between you and another member.
Group classes, Kid's Club Babysitting, and Saunas will remain closed. Certain lockers will be blocked to maintain 6 foot distancing. Members with assigned lockers will self-distance as required. Showers will not be available at this time.
|Water fountains will be closed off. Bottle filing stations may be used where available. You must bring your own water bottles and fill those bottles with ice and water at home. Staff will not handle your personal items nor will they provide cups of water or ice. Regular bottled water will be available for purchase.|
|Shake Bars will be limited to only pre-packaged products and sealed drinks found in the refrigerators. We will not be making any shakes until guidance changes.|
|All facilities will close earlier than usual to allow for additional cleaning and sanitization. Staff may ask you to complete your workouts and exit the club so staff can complete all these tasks. Please follow their instructions and help them out by leaving at the requested time.|
|QUESTIONS AND ANSWERS|
|How will I know when my club opens?||CT Clubs will re-open on June 17th. Hours may vary from our regular pre-Covid hours and Enfield will not be open 24-hours.
East Hartford and Bristol are waiting for delivery of new free weights, including dumbbells in East Hartford and Olympic plates in Bristol. Those items are expected next week but Bristol may not have their Olympic plates by the 17th.
We are still waiting on guidance from Massachusetts but the target date for Phase 3 in MA is June 29th at the earliest.
|What kinds of changes can I expect in the club?||Group Classes will not return to the Bristol, CT and West Springfield, MA clubs. We will be adding new Group Training programs to replace conventional classes. We are also adding more turf, Xtreme and weight training space. In Bristol, a new cardio Cinema is being added. New strength and cardio equipment is being added to all the locations. New weight plates will be coming to multiple locations.|
|Is my membership still frozen while the club remains closed?||YES! When the club opens, all memberships will be returned to active, and your billing will resume on the next schedule bill date.|
|When will my monthly billing resume?||Monthly members will resume their normal billing on their next regular due date. If my due date was June 1st, your next billing will be July 1st.|
|I am a member at West Springfield or Chicopee. Can I go to a Connecticut club?||If your membership includes Multi-Club access then YES, you can use the CT clubs. Just Fitness memberships must wait for the MA clubs to open. Monthly billing members that check-in at a CT club will be unfrozen, and their billing will resume on their next regular due date. Home Club only members may use CT club and pay a reduced $5 daily fee.|
|My annual fee was due April 10th. When will that be charged?||Annual fees originally due on April 10th will not be charged until August 10th. Annual fees due to be charged July 10th will be charged August 12th. We want everyone to have at least a month to return before charging any annual fees.|
|I have a paid in full membership. What happens to my lost time?||Paid in Full members will receive the amount of days closed added to the end of their current memberships. For clubs that open on the 17th, that would equate to 92 days of added time. If your membership was already due to expire prior to June 17th, you will have the number of day between March 16th and your original expiration date added on.|